Since UC patrons will be able to travel to other UC Library locations and borrow materials using their home campus ID, we need to establish the best practices for staff to resolve any account issues that may come up.
Decision
We recommended the following resolutions for possible issues patrons could encounter when attempting to borrow items in-person while visiting another UC Library. These issues/resolutions should be shared with staff during their local trainings.
R = Fulfillment & ILL FG A = Fulfillment & ILL FG C = I = Fulfillment & ILL FG, Local Teams
Decision-making process
Fist of Five
Priority
Medium
Due date
23
Recommendation
The following are recommended resolutions for possible issues patrons could encounter when attempting to borrow items in-person while visiting another UC Library. These issues/resolutions should be shared with staff during their local trainings.
...
Action/Point Person
Expected Completion Date
Notes
Status
Fulfillment and ILL FG
7/22/2021
FG approves this decision page to be sent to PPC and local teams for go-live