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ACKNOWLEDGE THE DIFFERENCE BETWEEN INTENT AND IMPACT
When someone does or says something that causes harm or supports the values of oppressive systems, it is not their intention to do so. Acknowledge that our intent and the impact of our actions are two different things, and to take responsibility for any negative impact we have. (This can be as simple as apologizing.)
References:
Anti-Oppressive Facilitation Guide For Democratic Process (June 2017) http://dev.aorta.coop/wp-content/uploads/2017/06/AO-Facilitation-Resource-Sheet.pdf
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