Ex Libris Ticket: 06620571
Current Status: Escalated to Monthly support meeting (as of 8/17/2023)SILS Op Center will work on a testing plan to present to OT once Ex Libris has answered some initial questions.
Background
Last fall the CDLNZ project team identified several different ways campuses could create orders in their Institutional Zone (IZ) based on Network Zone (NZ) inventory. We compiled these options and then requested campuses provide feedback on the pros and cons of each approach for their situation. Our resulting summary of the feedback and recommended next steps can be found here.
...
8/17/2023 - Development told us the reason campuses can’t order off NZ inventory is because 3 campuses have commas in their Organization unit name. The former CDLNZ-PT members created test scenarios where the 3 campuses are not in the available for group but the testing campus (UCR) still does not get the order link. We have asked Ex Libris to look at our new examples and also have requested this be added to the monthly support meeting on 8/18/2023.
8/18/2023 - From Ex Libris “The comma must be removed [from IZ Organization unit name] in order to correct this. Once the comma is removed development will be able to fix the source code in the mapping table to match the name. “
8/18/2023 - Asked some follow-up questions and then we later talked about this in the monthly support meeting we have with Ex Libris where the head of Tier 2 support agrees that the answers we’re getting don’t make sense.
8/22/2023 - Ex Libris reiterates we have to change Organization unit name prior to any further testing of the ordering bug.
8/22/2023 - We request a meeting with development to talk about this.
8/29/2023 - Development does not feel a meeting is necessary at this time. They provided further information saying that at the time of implementation the NZ and IZ names matched and the IZ names were changed at some time after implementation.
8/29/2023 - Asked why if the mismatch of names is a problem, all IZ ordering isn’t impacted.
9/8/2023 - Ex Libris again said they have to have the names matching before any further testing can happen.
9/8/2023 - SILS Op Center opened another ticket (06870436) asking the implications of changing the organization unit name. In that ticket we were told it was a purely cosmetic name but could impact some Primo VE displays (and maybe the URLs).
9/12/2023 - SILS Op Center sent back some follow-up questions in preparation for creating a test plan for the sandbox.
9/15/2023 - We had another monthly support meeting and learned that from support’s viewpoint, the organization name is purely cosmetic. However, there’s a table development has that uses it. Based on that, we asked what else that table can impact.
9/20/2023 - This question has been passed along to development but it’s currently holiday season in Israel (where development is based).