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Ross Anastos

Ross Anastos

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Status

Status
colourYellow
titleIN PROGRESs

Description

Recommendation on adding text to On Hold Shelf letter while we wait for Ex Libris to add automated blocks.

Decision summary

Owning group

Fulfillment OST & Resource Sharing OST (sils-ffrs-l@listserv.ucop.edu)

Approver

Fulfillment OST & Resource Sharing OST

Consulted

ILL CKG (CKG-ILL-L [@] listserv.ucop.edu);
Local SILS Teams;
SILS OT (SILS-OT-L [@] listserv.ucop.edu),
SILS Operations Center (SILS-sysops [@] cdlib.org);
CDL Resource Sharing Team (SILS-sysops [@] cdlib.org )

Informed

SILS All Chairs Groups; SILS-Cohort (SILS-Cohort-L@ucop.edu)

Decision-making process

Fist of five; Subgroup authored decision page, gathered & incorporated feedback from larger OST & consulted groups; RS & F OST voted separately

Result of F OST vote:

Result of RS OST vote:

Priority

Medium

Target decision date

TBD

Date decided

[type // to add Date] You must add a date field for it to sort properly. It will not sort if you simply type the date.

The date the Approver approves the decision.

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Executive Summary


Problem Statement

Patrons are given a false expectation that they have the ability to pick up material through a Resource Sharing request at time of requesting, only to discover they have a block at the point of checkout (at the final step of the resource sharing process).

From our (Fulfillment) perspective, patrons should be notified that a block on their account may not prevent them from requesting a particular item, but it could prevent them from check out.

Recommendations

We recommend modifying the On Hold Shelf letter text to include the following text after “This material may be picked up at…” but before “The material will be held for….”.

Code Block
You may not be able to pick up your item(s) if you have active fines/fees at any UC campus.

Please verify the status of your account online by logging into your home institution Library Account and reviewing the Fine + Fees tab for each campus listed.

This code snippet includes a block-level element that will add a visual box around the text in the email. The box does not cause a problem with accessibility or screen readers.

Impact

Stakeholder group

Impact

Resource Sharing OST

Fulfillment OST

SILS OT

All UC Library Resource Sharing Staff

All UC Library Circulation Staff

SILS Operations Center at CDL

Patrons

Reasoning

As a consortium, patrons should have the same expectation of services (including suspension of privileges) across the UCs. Patrons should not be given inaccurate information that they have access to material through request when they are blocked at the point of loan. Additionally, library collections throughout the UC should be considered equally important. Thus, adding this unified text to all On Hold Shelf letters will help keep messaging between campuses consistent and deliver a uniform message to all UC patrons.

Background

Copied from the Consortia Blocks Decision Page.

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