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Trigger | Immediate stakeholders (Responsible) (level 3) | Medium stakeholders / (Accountable / Consulted) (level 2) | General stakeholders / impacted but not responsible in any way (Informed) (level 1) |
|---|---|---|---|
Problem detected: inform Ex Libris and other responsible peopleSubmit Ex Libris ticket immediately (possibly escalate immediately also) | X | ||
Problem seems to impact other campuses: Within a couple days let UC folks know & escalate to Ex Libris | X | X | |
Problem seems wide-impacting Within a week let everyone know! | X | X | X (Announcement of issue) |
Active-troubleshooting cycle (# of days) | X | ||
(every 2 business days) Technical update communicated to medium stakeholders | X | X | |
(every 5 business days) General update communicated to widest stakeholders | X | X | X |
Final resolution (close the loop) | X | X | X |
Action Log
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Action/Point Person
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Expected Completion Date
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Notes
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Status