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To report a local or Systemwide issue with Alma or Primo, follow the steps at SILS Operations Center - Report an Alma / Primo VE Problem.
ERES follows up on open tickets as a regular agenda item.
Be sure to loop in your SILS Operations Team representative for systemwide issues.
To report an issue to CDL regarding a Systemwide licensed e-resource, use CDL Helpline. Follow the steps at https://cdlib.org/contact/report-a-problem/ .
To report an issue with a locally licensed and managed e-resource, follow local campus practices for reporting issues (see a general troubleshooting workflow below).
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