2022-11-30 Meeting notes

The meeting recording is available for download in the OT Shared Google Folder, which you can access using this link: https://drive.google.com/file/d/18GI8UexeZHrhpj9l_Auj2C49om1_vknx/view?usp=share_link

Updates - from All-Chairs, Leadership Group, etc.

• Provide updates from other SILS meetings

1 minute

Tom

• no AC or LG meeting, thus no updates

Intro to Daisy Nip

• Meet Daisy, and have her sit in on regular OT business

3 minutes

Caitlin / Daisy

• CDL Systemwide Data Analysis

  • New to Alma and SILS - welcome!

Q & A Session - Including Questions on Slack since last meeting

• Any questions from the team?

• Questions from Slack?

7 minutes

Team

• Slowness with the system

  • temporary and seems to have resolved itself without intervention

• Analytics Export

  • ExL was aware of the issue and resolved it. They did not provide an update in a timely manner, though.

  • Ticket is still open: #06570196 - transcript of latest email response shared in meeting chat

Topics or questions for the Ex Libris Support Meeting

• Ex Libris Support Meeting Agendas & Notes

• Any topics or questions that should be addressed at the next monthly Ex Libris Support Meeting?

35 minutes

Tom / Team

• Last meeting was 11/21/22

• Next meeting 12/19/22

• CJK

  • ongoing issue

  • addressed with ExL during 11/21/22 meeting

  • further steps: escalate to LG or revisit the issue with current contact (Alon)

• Communication

  • needs more transparency

  • perception that there’s a need for the Support personnel to explain issues and priorities to Development or other ExL team personnel

    • If available, we should add information in our tickets about impact (locally and to other UCs), urgency, and relationship to our priorities.

    • Follow SILS principles when assessing impact/priority.

  • 2-3 super user accounts can view all the tickets placed across campuses.

    • May eventually be able to get a consortia ticket account.

    • In the meantime, it’s important to continue to voice concerns about unresolved, high impact/priority tickets at these OT meetings and via Slack. Helps discover issues that affect multiple campuses. Also gives OT the ability to assist in crafting an impact statement for problematic tickets

    • Suggestion to put together a work flow for this

  • Additional suggestion to update this form: Report an Alma / Primo VE Problem

  • Two additional tickets discussed

    • Advanced POL search - broken

      • dismissed as ExL as not a priority

    • Enable OCLC real time holdings

      • ticket sent from support to development

      • wider impact on UCs is anticipated, but as yet undetermined - this concern will be included if the ticket is closed

• Current issues/problems and feedback received on tickets should be brought to LG and the negotiation table for our next contract negotiation

  • Also address these issues with Melissa and/or Adriana?

  • Needs further discussion.

SILS member onboarding/offboarding

• Google Doc: https://docs.google.com/document/d/1JvnNEOAxiTRKoCiiSYtoHO988VoqzTSx0mrGObWtb5M/edit

3 minutes

Team

• Please review prior to our next meeting and add any suggestions or comments. We’d like to ratify these procedures soon (especially to kickoff the Ethical Metadata team)

  • Slack reminder to review prior to next meeting.

RLF Task Force

Discharge them clearly

2 minutes

Caitlin

• RLF Task Force final report

• Discharge Review & Planning

• Looking at these documents - do we feel that the RLFTF can be discharged? OT-SC recommends a post-mortem to talk about how the work of the team went.

• Further steps: schedule a post-mortem, revisit discharge of this task force with SILS OT

OT topics for Town Hall

• Discuss possible topics to share at the next Town Hall to be scheduled in January.

3 minutes

Tom / Team

• Do we have anything to share?

  • ExL ticket prioritization and escalation procedures

• Send additional topics via email or Slack

Review/Update OT Workplan

• Follow-up discussion on review/update to the OT Workplan from OT-SC meeting

0 minutes

Tom / Team

Executive Session

Private discussion as needed

0 minutes

Parking Lot

Capture important topics for future discussion

0 minutes

• Taking the Temperature Survey

  • Discuss Responses from Survey, particularly the What worries you? and What are you most excited about? sections

• SILS Ops Center would like to have a “Communication Tools Policies” page where we document the current best practices and policies for Slack, Confluence, Google Docs, email etc. Create draft and discuss in SILS OT.

54 mins