2023-11-22 OT-SC Meeting notes

Ex Libris support

0 min

Team

• For reference: Ex Libris Support Meeting Agenda and Notes

All Chairs meeting update

0 mins

Jackie

Proposal for Expanded Network Zone Access

• Review the proposal before presentation and voting at the next SILS OT meeting

8 minutes

Team

• Document for discussion: Proposal for Expanded Network Zone Access

  • next steps: share on Slack and aim for a vote at the next OT meeting

  • this has also been shared with LG (due to named user account concerns)

Trials/Pilots in SILS

• Discuss guidelines on how we should handle these

• Updates?

13 minutes

Jackie

• Topics for discussion:

  • proposal system? guidelines? submission process?

• Process/Guidelines/Best Practices should include the following (feedback from LG - provided in Slack by Jackie on 11/8/23):

  • guidance on including the appropriate stakeholders

  • communications strategy for sharing progress and ongoing work

  • determining what is within the scope of SILS

  • who can make proposals

• Jackie shared the following feedback from LG:

  • LG is looking at best practices in general for tials and/or pilots in SILS (i.e. things like “do an initial review of potential stakeholders”, “assess potential impacts”, as well as best practices when we have resources that are an exception to a systemwide practice.). They think the request for best practices came about with the Kanopy kbase concerns

  • review of stakeholders, impacts, concerns

  • all ebook collections could be affected by this as well

  • look at UCSC “lessons learned” from the Kanopy kbase issues - action item for Sarah (start discussion on 11/29 and continue on 12/13)

  • will become a subgroup that will use this document as an example and guide

Signature Success Program

• speak with our guest Adriana

29 minutes

Adriana

• Themes for discussion:

  • NZ functionality and insufficient IZ/NZ integration

  • Alma usability challenges

  • Limited documentation

  • Insufficient Analytics functionality

  • Insufficient support

  • Diversity, Equity, and Inclusion

  • Quality concerns in CZ collections

  • Acquisitions process improvements

• Adriana shared a powerpoint on Signature Success Program

  • brief introduction on her time at ExL and background in cataloging

  • brief introductions from Sarah and Jackie as well - provided background on makeup of the OT and LG and related representation (AC)

  • this program is offered to strategic customers (not for everyone)

    • Items included:

      • product management, support, etc are included

      • goal is to promote customer satisfaction (please cc. Adriana if you reach out to ExL for any matters)

      • customer value realization; deliverables - Adriana is available for escalation assistance

      • attends monthly support meetings (feel free to reach out outside those meeting), knowledge acceleration program (2024 registration pages sent via email can be disseminated to others, includes webinars and functional training information)

      • wants to understand strategic goals for the system and campuses to realize the most value from Alma/Primo

      • would like to have monthly account meetings (tracking progress, etc,)

    • looking to add the themes posed by Jackie via email (see “themes” above)

• need prioritization of the themes posed

  • feedback from Jackie: no prioritization, other than NZ functionality

    • Adriana asked for a prioritization of these items and more description and understanding of these themes (tickets, etc.). Pick 3-4 and build out a plan.

  • Adriana will build out a program based on these themes

• Next steps:

  • Jackie will talk with OT and develop priorities for these themes and will share at the next Signature Success Program meeting

  • We will discuss the next Signature Success Program and future meetings
    
    

Executive Session

• Private Discussion

0 mins

Team

Build agenda for next OT meeting

• Build and finalize the agenda for next week’s OT meeting

2 mins

Team

• See proposed agenda here

Parking Lot

Capture important topics for future discussion

0 mins

Team

52 minutes