FFILL Post-Go-Live- Decisions on How to Handle Lost UC ILL Items

Recommendation

Scenario	What to Do	Length of Time to Search	Who Is Responsible if Item is Not Found

Scenario	What to Do	Length of Time to Search	Who Is Responsible if Item is Not Found
Campus discovers that an item is still on their expired hold shelf in Alma, but the item is NOS and it’s not checked out to the patron who requested it.	Search locally for the item and contact owning institution to request a search.
Requested ILL item is still showing as in-transit to borrowing institution	Contact borrowing institution to request a search, and search locally
Requested ILL item is still showing as in-transit from the borrowing institution back to the owning institution	Contact lending institution to request a search, and search locally
Patron claims item checked out on their account was not requested

Institution	Circulation Contact Emails	Circulation Contact Phone if Applicable	ILL Contact Emails	ILL Contact Phone if Applicable

Institution	Circulation Contact Emails	Circulation Contact Phone if Applicable	ILL Contact Emails	ILL Contact Phone if Applicable
UCB
UCD
UCSC
UCF
UCSB
UCM
UCLA
UCI
UCR
UCSD

**This information should be reviewed/updated regularly

Action/Point Person	Expected Completion Date	Notes	Status

Action/Point Person	Expected Completion Date	Notes	Status