2025-03-20 SILS Ops Meeting Notes

Attendees

@Alison Ray (CDL) NZ Admin, CDL (late)
@Caitlin Nelson SILS Service Manager, CDL
@Joseph Ferrie CDL (as needed)
@Gem Stone-Logan NZ Admin, CDL

	Item	Desired Outcome	Time	Who	Notes	Decisions	Actions

	Item	Desired Outcome	Time	Who	Notes	Decisions	Actions
1	STANDING ITEM: review ongoing work	Are any of us stuck? Do we need escalation for anything?	5	all
2	STANDING ITEM: Any AskSILS / SILS News or other tool requests?	Are there blockers for anything that’s come in? Are there any we need to talk about?	5	CN
3	Fulfillment OST request for support around damage form	Figure out how SILS Ops Center could support finding a solution	10	Team	The Fulfillment Operations Subteam is recommending a new process for reporting damaged AFN items to lending institutions. The process would preserve damaged item circulation history via Microsoft Form & Power Automate. The form would help improve communication and retain data between UC campuses regarding damaged item. Information collected would include patron circulation records which is anonymized in Alma when an item is checked in. We would like to ask the Operations Team for support and guidance for a solution to find a host for the Microsoft form. Here’s the link to the decision page that outlines in more detail how the form would work and the recommended process. https://uc-sils.atlassian.net/wiki/spaces/FUL/pages/2508947457 What are they doing right now? What kind of field research have they done for other peer clients attempting a solution? What other solutions did they consider and discard? Risks: There is patron data contained in the form - how to make sure it’s secure and private? What patron data is being sent / saved in email? Alternate solutions: Can we do something with Google Workspace instead of Microsoft? That way it could live in the Cohort drive (a tool we already use). What about: https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/080Configuring_Fulfillment/060Resource_Sharing/010Basic_Resource_Sharing_Configurations What about: https://www.carli.illinois.edu/products-services/i-share/alma-fulfillment/how-to_damage Can it be done in WordPress? (cdlib / uclibraries)
4	Wrap up	Review actions and decisions	5
5	Parking Lot	Capture important topics for future discussion			Update https://cdlib.org/services/d2d/sils/sils-operations-center-at-cdl/ Collections process automation; Let’s wait until the needs assessment of CDL Shared Collections re:SILS has been started. (Joe/Gem) enable public (anonymous) view of user profiles in confluence? (Alison) add a ‘why contact SOC’/'what services SOC provides' sub-part to SOC landing page (eg. reports, configs from OSTs)
6		Total	x/x