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Legend: NOT STARTED IN PROGRESS STALLED DECIDED

Status

IN PROGRESS

Scope

Go-Live

Description

Decision

Owning group

Fulfillment & ILL FG (SILS-FG-FULFILL-L@LISTSERV.UCOP.EDU)

Approver

Stakeholders

R = Fulfillment & ILL FG
A = Fulfillment & ILL FG
C =
I = Fulfillment & ILL FG, Local Teams

Decision-making process

Priority

Due date

Recommendation

Patron Issue

Resolution

Notes

Patrons who don’t show up in the Fulfillment Network

Expired patrons

Patron’s account is blocked because of issues with their home institution account

Background

Dependencies

Questions to consider

  • If a patron account is expired and they call their home library and get the issue resolved, how quickly does that update in the network for us to pull up at our desk? Has this been tested yet? 

  • How long does it take for a patron’s block to be removed from their Network account, once their account issue is resolved at their home institution?

Action Log

Action/Point Person

Expected Completion Date

Notes

Status

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