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Item

Time

Who

Notes

Decisions

Actions

1

Draft decision page

Review, edit, and approve the draft decision page created for Network Zone settings for Analytics: Network Zone settings for Analytics  

15

Gem

2

Q&A (recurring) - urgent questions

Do you have a question to discuss at the meeting? Add it below with your name.

30

3

ACAG meeting update

5

Caitlin

4

Timeline review / PM update

Support during Implementation:

  • Document Alma/Primo slowness in Salesforce, see instructions

  • Alma/Primo known issues page on Confluence

  • For escalations:

    • Essential to include case numbers - make sure that ICs provide those to PMs when asking for escalations. PMs need to ensure IC has pinged the consultant asking for a status update before escalating.

    • Escalations can go into 2 categories: it’s urgent, or there’s a lack of communication.

  • SalesForce case OR Basecamp post? Please share this with your local implementation teams:

    • If it’s a general question, post on BC

    • If it’s problem, open a SF case

      • Also no need to double dip - if you have a SF case first, that’s all ExL needs (no need to additionally post on BC)

0

Lena

Key deadlines:

Special meetings

5

Parking lot

  • Early October: Decide who should join the monthly call with Ex Libris Support in November and December.

    • More details coming from ExL in late September.

    • January 2022 and beyond, the SILS Operations Team will decide who attends.

6

TOTAL

50/50

Review decisions and actions.

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