Known issues with Alma/Primo VE

Request moves from one institution to the next instead of cancelling when the patron cancels their request in Primo

5/28/21

sils-sysops ticket:https://cdlib.plan.io/track/17594/5fe6b8

ExL case number: 00960983. cc'd FFG, ILLOPS, and IC groups.

Last comment: 6/15/21
Dear all,

We are checking internally, if there is any possibility for temporary workaround until issue is resolved.

Thank you,
Svetlana

Comment field entries on request form currently not displaying on the lender side

5/28/21

sils-sysops ticket:https://cdlib.plan.io/track/17596/2c61b7

ExL case number: 00960945. cc'd FFG initially, ILLOPS, and IC groups for updates

Last comment: 6/15/21
Dear all,

Development is working on a problem solution. Approximate fix release is October 2021. We cannot guarantee this date.

In the meantime, please check the following workaround for this issue and issue in the case 00960981.

Define volume field as mandatory and rename to be comments and volume information.
Hide "Comment" field in resource sharing request form.

Please remember that NA07 is locked down on the EOD on Fri June 25th.
It will be goof if testing is done before.

Thank you,
Svetlana

Page entries on the Resource Sharing form are only sent when enumeration fields are populated with information

Mark “Volume” fields on resource sharing form “Mandatory” to force patrons to populate the fields to prevent the error. This is not a workable long-term solution since it’s confusing for the patrons.

5/28/21

sils-sysops ticket:https://cdlib.plan.io/track/17595/09812e

ExL Case number: 00960981. cc'd FFG, ILLOPS, and IC groups.

Last comment: 6/15/21
Dear all,
Development is working on a problem solution. We do not have timeline yet for the fix date.

In the meantime, please check the following workaround for this issue and issue in the case 00960945.

Define volume field as mandatory and rename to be comments and volume information.
Hide "Comment" field in resource sharing request form.

Please remember that NA07 is locked down on the EOD on Fri June 25th.
It will be goof if testing is done before.

Thank you,
Svetlana

Request Form Article field auto-populating with journal titles instead of remaining blank

Cannot select specific holdings record for the requested material

Sent 6/3/2021

sils-sysops ticket:https://cdlib.plan.io/track/17623/fb85b2

ExL Case number: 00961961. cc’d Fulfillment FG listserv, Derek Sisneros, and Robin Gustafson

Last comment: 6/10/21
Hi all,

I'm sending this case to my colleague on Tier 2 Support for further investigation.

Thanks,

Le

Problems with symbols in Primo Worldcat search profile: # . -

Remove problematic symbols (# . -) from search query in the Worldcat search profile

6/16/2021

Salesforce case #00963306 submitted 6/8/2021; currently in Tier 1 Analysis

Some NZ Resources are not proxied. Resources from SFX did not come over proxied. Also, many P2E standalone portfolios are not currently proxied.

8/3/2021

Salesforce case#00926696, submitted 7/23/2021 for SFX. Completed 8/4/2021.

CDL will collect P2E portfolios into collections and then enable the proxy

DONE: Non-free NZ SFX collections should now be proxied (if you use a proxy)

P2E is in process - SCP is currently working on this.

Some of the portfolios in the NZ Wiley Online Library Online Books collection have the wrong parser specified which returns the error "Some error occurred while retrieving services." when you try to access the resource.

CDL is working on compiling a list of affected portfolios and has also submitted this on 8/5/2021 to Ex Libris: ticket# 00981823