Attendees
Sarah Lindsey, OT Chair
Tammy Guziejka, Acquisitions Operations Subteam chair
TJ Kao, Resource Management Operations Subteam chair
Catherine Busselen, RM vice-chair
Sandra Farfan-Gracia, Fulfillment Operations Subteam chair (ABSENT)
Jharina Pascual, E-Resources Operations Subteam chair
Jared Campbell, Discovery Operations Subteam chair (ABSENT)
Zoe Tucker, Discovery vice-chair! (ABSENT)
Caitlin Nelson, SILS Operations Center at CDL representative
Kristen Van Vliet – Resource Sharing Subteam Chair
Dawson Kelly, incoming RS vice chair!
Item | Desired Outcome | Time | Who | Notes | Decisions | Actions | |
|---|---|---|---|---|---|---|---|
| 1 | (STANDING ITEM) Subteam Roundup | Check-in on OSTs - capture any shared issues or cross-team task or anything you think we should know | 5 | Team | RM: still working with CDL on the specs of ProQuest MARC records for ETDs | ||
| 2 | Questions from Slack | FYI on anything quick that came up | 5 | Team | Not today | ||
| 3 | OT / LG updates | Inform on salient issues from OT and LG | 5 | Sarah | OT-related thing: OT has been tracking unsatisfying interactions with ExL support, and those examples were brought to the last support meeting. Some of those were answered / responded to, and some were taken as constructive criticism. e.g. A long-lingering ticket, where ExL asks “is this still a problem?” where they are asking us to get caught up when we think that’s their job. e.g. 2: When they can’t duplicate a problem, but we can. They think it might have to do with permissions on their end - so we are encouraging to do more to schedule a zoom or something so they can see the issue. Reminder: NZ Access review stuff please WIP explanation and update: it exists. | ||
| 4 | Workplan Review | Get an update on how each OST is handling workplan updates. Questions to think about:
| 40 | Caitlin / team | Round robin for who’s doing what with your workplan! ACQ: We only meet monthly, and we are more of a discussion group at this point. I never had a chance to look at the workplan and maybe this is a good time to revisit what we want to do. OT: (Meets every other week) Decided not to have a workplan - instead we’re more of a responsive group that takes things as they come in. Discovery: (Meet every other week) We look at the quarterly feature release, that’s a regular part of our charter. We’re also going back through our list of things that’s been there since implementation - we got two done last year! We will add a line for the Next Discovery Experience, when that comes in. We are creating a short list of things to focus on this year. In addition to being on the systemwide group, we’re all on the local groups - so we see local tickets where there are pain points locally. We share what tickets we’re generating locally so other people know what’s going on - and we can consolidate with ExL. In the back of our minds, we have aspirations - but in reality we’re focusing on “keep the lights on stuff.” We’re kind of sysadmin heavy on our group - it would be nice to do more UX stuff. We do ask about harmonization, but haven’t been able to get there… LG: (meet every other week, but cancel frequently). We reviewed our workplan in May, and most of these items are fairly new at this point. We also do a lot of spawning of project teams and oversight of those. Stuff tends to come from DOC, or from self-generated ideas. eRes: We sometimes generate issues that pop up for escalation! Our licensing stuff is so multi-functional. We haven’t met yet this year - we meet every other week as a formal meeting, then the off week are optional troubleshooting sessions like office hours. Some of the asks we get require a level of harmonization that we haven’t been able to achieve yet, so there’s some frustration. We’re not doing any aspirational stuff so far. Resource Sharing: Pre-SILS we still had weekly meetings from ILL people and broader monthly meetings as well. So our work impacts each other and always has - so our meeting frequency now is every week as RSOST and monthly as ILL-CKG. Workplan is sort of up-to-date, with projects we’ve completed but have reference, and in progress, and upcoming. A couple big projects are: Migrate to Tipasa and off VDX, and also issues with the AFN and trying to solve some analytics stuff. We’re also looking at going P2P for digital requests. We try to keep the workplan up to date, and projects take a super long time, so we don’t actually update it very often.
RMOST:
| ||
| 5 | Wrap up | Review actions and decisions | 5 | Team | |||
| 6 | Parking Lot | Capture important topics for future discussion | 5 | ||||
| 7 | Total | 50 minutes |