Attendees
Sarah Lindsey, OT Chair
Tammy Guziejka, Acquisitions Operations Subteam chair
TJ Kao, Resource Management Operations Subteam chair
Catherine Busselen, RM vice-chair
Sandra Farfan-Gracia, Fulfillment Operations Subteam chair (ABSENT)
Jharina Pascual, E-Resources Operations Subteam chair
Jared Campbell, Discovery Operations Subteam chair (ABSENT)
Zoe Tucker, Discovery vice-chair! (ABSENT)
Caitlin Nelson, SILS Operations Center at CDL representative
Kristen Van Vliet – Resource Sharing Subteam Chair
Dawson Kelly, incoming RS vice chair!
Item | Desired Outcome | Time | Who | Notes | Decisions | Actions | |
|---|---|---|---|---|---|---|---|
| 1 | (STANDING ITEM) Subteam Roundup | Check-in on OSTs - capture any shared issues or cross-team task or anything you think we should know | 5 | Team | RM: still working with CDL on the specs of ProQuest MARC records for ETDs | ||
| 2 | Questions from Slack | FYI on anything quick that came up | 5 | Team | Not today | ||
| 3 | OT / LG updates | Inform on salient issues from OT and LG | 5 | Sarah | OT-related thing: OT has been tracking unsatisfying interactions with ExL support, and those examples were brought to the last support meeting. Some of those were answered / responded to, and some were taken as constructive criticism. e.g. A long-lingering ticket, where ExL asks “is this still a problem?” where they are asking us to get caught up when we think that’s their job. e.g. 2: When they can’t duplicate a problem, but we can. They think it might have to do with permissions on their end - so we are encouraging to do more to schedule a zoom or something so they can see the issue. | ||
| 4 | Workplan Review | Get an update on how each OST is handling workplan updates. Questions to think about:
| 40 | Caitlin / team | Round robin for who’s doing what with your workplan! ACQ: We only meet monthly, and we are more of a discussion group at this point. I never had a chance to look at the workplan and maybe this is a good time to revisit what we want to do. OT: (Meets every other week) Decided not to have a workplan - instead we’re more of a responsive group that takes things as they come in. Discovery: (Meet every other week) We look at the quarterly feature release, that’s a regular part of our charter. We’re also going back through our list of things that’s been there since implementation - we got two done last year! We will add a line for the Next Discovery Experience, when that comes in. We are creating a short list of things to focus on this year. In addition to being on the systemwide group, we’re all on the local groups - so we see local tickets where there are pain points locally. We share what tickets we’re generating locally so other people know what’s going on - and we can consolidate with ExL. In the back of our minds, we have aspirations - but in reality we’re focusing on “keep the lights on stuff.” We’re kind of sysadmin heavy on our group - it would be nice to do more UX stuff. We do ask about harmonization, but haven’t been able to get there… LG: (meet every other week, but cancel frequently). We reviewed our workplan in May, and most of these items are fairly new at this point. We also do a lot of spawning of project teams and oversight of those. Stuff tends to come from DOC, or from self-generated ideas. eRes: We sometimes generate issues that pop up for escalation! Our licensing stuff is so multi-functional. We haven’t met yet this year - we meet every other week as a formal meeting, then the off week are optional troubleshooting sessions like office hours. Some of the asks we get require a level of harmonization that we haven’t been able to achieve yet, so there’s some frustration. We’re not doing any aspirational stuff so far. | ||
| 5 | Wrap up | Review actions and decisions | 5 | Team | |||
| 6 | Parking Lot | Capture important topics for future discussion | 5 | ||||
| 7 | Total | 50 minutes |