Team Charter

Objective: State the purpose of the group in 25 words or less (brief, energizing). 

The EUOS will develop and coordinate the dissemination of effective communication plans and outreach tools to ensure that the patron experience is improved by SILS implementation.  

Roles: What are the duties needed to get the work done? Who will take notes? Who will keep meetings on track/time? Who is responsible for tracking actions?

• Convener/Scheduler: Stacy

• Notetaker: Corliss, backup:

• Facilitator: Sue, backup:

• Action items: Courtney

What are our expectations for working together? Create a list of statements that the team agrees to uphold. For example, ask yourself: How do we make this group a safe space for transparent discussion (knowing that it might become contentious, and avoid back-channeling)? What are our ground rules for meetings? How do we ensure everyone is engaged? How do we ensure everyone has a voice? How will we resolve disagreements?

• We promote a culture of accountability, transparency, and participatory decision making.

  • Bring team challenges to the team - no judgement zone

  • Document notes, procedures, and deliverables for the team

    • Set agendas ahead of time

    • Predictable places to document our work

  • It is healthy to discuss and question decisions or situations that affect the team.

  • Ask questions to understand and with empathy

  • Remain accountable to the work assigned

  • We listen respectfully, discuss and work collaboratively, “provide space for creative thinking,” achieve consensus.

  • Maintain transparency about progress and/or pitfalls with assigned work

  • Balance the workload among team members whether it is by task or degree of engagement

• Continued awareness that there is no such thing as a “perfect” product

• Recognize that people have different preferred communication styles

• We work for the benefit of our actual users (not ideal users) and colleagues.