FFILL (Go-Live)Alma "On Hold Shelf Letter" notice details

Legend: not started IN PROGRESS STALLED decided

Status	Done
Scope	Go-Live
Description	Alma notice “On Hold Shelf Letter” three part decision. XSL text clusters for Covid19 specials. XSL text clusters for localized contact information. Text recommendation for harmonized generic arrival message.
Decision
Owning group	Fulfillment and ILL FG SILS-FG-FULFILL-L@LISTSERV.UCOP.EDU
Approver
Stakeholders	R = A = C = I =
Decision-making process	Gladiatorial combat. I call dibs on the net and trident.
Priority
Due date	Jun 11, 2020

Recommendation

Part 1: Which pick up locations require specific instructions for special pick-up. We should compile a list of current text blurbs for covid19 delivery arrangements. It is structurally easier to create the XSL if each of these text blurbs can be reasonably appended to the end of the generic message in part 3.

https://docs.google.com/document/d/1BMd377DBzjVRzoq2d0RCXWhhjpOghlsjTJYIOoh0FW8/edit?usp=sharing

We should keep the number of these to a minimum.

Part 2: Can Campus Institutions settle on a single centralized contact email and/or phone to appear in the footer of each notice? That contact would need to be able to answer, triage and refer for all pickup locations. 10 campus contacts will be much less likely to require huge amounts of change and maintenance.

https://docs.google.com/document/d/1VAHa7OSlChEdVFhRbpyJcwG6Hi_PLXPsxD3feGnI-AA/edit?usp=sharing

Part 3: Compose a generic “On Hold Shelf Letter”. Construction of the XSL is much easier if the text of the generic letter works with a special message appended to the end. Replacing rather than appending is much more difficult.

Draft: The library material you recently requested has been delivered and is ready for pickup. This material may be picked up at Shields Library.

Please pick this up promptly. The item will be held for you until: 06/01/2021

Reasoning

Background

Because Alma AFN requests resolve themselves as transactions between a user and the owning library, Alma notices originate from the owning institution rather than the institution where the requester wishes to pick up. Under more normal circumstances a generic message might serve to get the end user to the point of pick-up. Covid19 health restrictions and responses have complicated that situation. Several libraries are using novel delivery approaches – curbside pickup, self service pickup, shipping service etc. Furthermore, the contact information in the footer of these notices by default references the lending library rather than the pick up library.

Local Teams Working on This Letter Config

Campus	Fulfillment and ILL FG Member	Local Rep for XSL Configuration

Campus	Fulfillment and ILL FG Member	Local Rep for XSL Configuration
UCLA	Elizabeth Rodriguez	Ishimaru, Douglas <dishimaru@library.ucla.edu>; Gomez, Joshua <joshuagomez@library.ucla.edu>; Wilson, Jonathan <jonathanwilson@library.ucla.edu> Ybarra, Andres <andres@law.ucla.edu>
UCI	Linda Michelle Weinberger	Lakshmi Arunachalam (arunachs@uci.edu) xsl expert/IC Kristine Ferry (kferry@uci.edu) Department Head Lai Arakawa (larakawa@uci.edu) Circulation Supervisor
UCSD	Judea D’Arnaud (Include Debbie Cox while Judea is out)	David Trujillo DRTrujillo@ucsd.edu
UCR	Sahra Klawitter	Ramon Barcia ramon.barcia@ucr.edu
UCSB	Scott Hathaway	Jeremy Hobbs jeremyhobbs@ucsb.edu
UCM	Joe Ameen	Joe Ameen sameen@ucmerced.edu
UCB	Mark Marrow	Steven Chong stevenchong@berkeley
UCD	Jason Newborn	Derek Andrew Sisneros dasisneros@ucdavis.edu
UCSC	Mallory DeBartolo
UCSF	Micquel Little	Micquel will also rep XSL config

Action Log

Action/Point Person	Expected Completion Date	Notes	Status

Action/Point Person	Expected Completion Date	Notes	Status