Action: ICs to retroactively ensure all Alma account holders sign the data privacy and security responsibilities acknowledgment form by Dec 1.
Staff who signed the old form do not need to sign the new one; however, it may be easier to simply start fresh and have everyone sign the new campus-specific form. It’s up to each ICs to decide for their campus whether to start fresh or to bring over the old responses.
A copy of the responses from the old form is available. Note: the fields (i.e., columns) do not match exactly with the new form, so some work is needed to manually add the responses from the old form to the new responses sheet. Also, edits were accidentally made to the form so the data is messy.
New process: Each campus will manage their own form and responses starting now and continuing until further notice.
The forms and responses will live in the SILS shared drive and be managed by ICs through the end of phase 4 (Dec 23, 2021) and by the SILS Operations Team reps starting in January 2022.
Essential to include case numbers - make sure that ICs provide those to PMs when asking for escalations. PMs need to ensure IC has pinged the consultant asking for a status update before escalating.
Escalations can go into 2 categories: it’s urgent, or there’s a lack of communication.
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Lena
Ex Libris meetings:
Our final Ex Libris meeting on Monday 10/25 will be the Switch to Support meeting led by Callie Mendoza, Ex Libris North American Support Manager. Agenda:
The EXL Training team does not anticipate anyone else joining the cycle (based on Switch to Support schedules and time zones). Do note though that your KAP cycle will include the same sessions and content EXL delivers to all KAP attendees.