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Item

Desired Outcome

Time

Who

Notes

Decisions

Actions

1

Updates - from All-Chairs, Leadership Group, etc.

  • Provide updates from other SILS meetings

9:05 - 9:08 mins

Lakshmi/Caitlin/Team

  • AC was canceled - next meeting is next week

  • LG (2024-07-19 LG Meeting notes )(update from Tom)

    • accessibility team draft charge

    • patron privacy group is meeting soon, hopefully before August

    • shared access discussed - report to come out in the fall

    • survey questions about SILS Ops is on the horizon

2

Topics or questions for the Ex Libris Support Meeting

5 9:12 mins

Lakshmi/Caitlin/Team

  • update from Gem on a ticket vs. ideas exchange issue

  • Greg - ExL response that it cannot duplicate issues listed in tickets

    • has anyone else experienced this?

    • Tom - would be nice to share the issue via a zoom call

    • UCSD used a HAR file for the last ticket (tracks network activity) - used this method to share a problem with ExL

      • feels more like a customer service issue

    • Gem - usually this response is when there are months between updates on the tickets, not sure if all the steps that led to the issue are being followed by ExL, does not feel this is a new issue

    • Caitlin - is there a pattern in recent tickets?

      • request from SILS OT members to provide the actual ticket #s that have this issue - for presentation to the new representative Matt Baker

    • Xiaoli - tickets close after 14 days, but have recently been extended to 28 days

  •  All SILS OT members to share specific ticket numbers for problems that ExL cannot duplicate in Slack
3

Q & A Session - Including Questions on Slack since last meeting

  • Any questions from the team?

  • Questions from Slack?

5 mins

Team

9:24 mins

Team

  • Greg: commenting on a closed ticket doesn’t reopen it anymore. Kudos to the CS guy - he said this should work, but now we have to use the clone feature. But you have to reference the old case and it’s a pain.

  • Ex Libris is giving us one sandbox opportunity to preview the new UI (changes how results appear when searching in Alma)

    • goes live in November

    • ExL might explore offering this preview option with future updates

    • can set this up in NZ and work with individual campuses on further access

  • August release - new consortia option

4

Project Team Check-in: EIMP-PT

  • Written update provided to OT

  • Conversation on feasibility of a permanent group for this work/support this work

10 9:37 mins

Caitlin

  • Report for reference: EIMP PT Update, June 2024 - Google Docs

    • Questions to guide the discussion: Can OT have a conversation about the feasibility of a permanent group? Capacity? Transformation?

  • This group feels the work is important and should continue, but will need FTE and empowerment.

  • How can OT support/incorporate this type of work that has continuing value?

  • LG is also considering this question of creating new groups/use of existing groups

  • John suggested repurposing the EIG group (or another group) for this work

    • Caitlin pointed out that these groups need to feel empowered to make decisions to get work done

  • Gem - communication needs improvement (better coordination, had not reached out to Discovery)

    • less Slack group proliferation

  • this group needs to officially request time in the OST or other formal groups - draft email response to this group from Caitlin?

    • Caitlin is made comments on the document during the meeting

  • general confluence space request

  • Robin - suggestion to add to the charge template regarding a communication timeline

  • Caitlin - suggestion to include which groups need to be communicated with and how to accomplish that

  •  Caitlin Nelson meeting with EIMP PT on 7/26/24 - will pass along our feedback on their June Update document
5

Pending projects / materials:

  • FYI updates on anything we’re waiting for

0-5 mins

Team

  • Data Forms Privacy - revisit after data policy and privacy project team recommendations have been published

    • revisions are still pending

    • final report will be shared after revisions

    • Still awaiting final report from LG before further action (next meeting is on 8/2/24)

6

Executive Session

Private discussion as needed

9:08-9:12 mins

  • negotiations team update

    • this renewal is for the next 2 years: 24/25 and 25/26

7

Parking Lot

Capture important topics for future discussion

0-5 mins

  • Taking the Temperature Survey

    • Discuss Responses from Survey, particularly the What worries you? and What are you most excited about? sections

    • incorporate into the reboot

  • Lessons Learned on Kanopy kbase from UCSC

  • Project Team Check-ins (quarterly basis - last check in was around March 2024)

    • OARM-PT

    • EIMP-PT

  • Signature Success Program

    • paused during renegotiations

  • RNPT update in June/July?

  • Known Issues with Alma/Primo VE

  • Alma Consortia Advocacy Group (ACAG) updates as needed

  • SSO use in the NZ - updates from Gem as needed

  • New workplan - does OT need a new workplan?

  • Alma Data Privacy - annual reminder

8

Total

20-35 mins

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