Team Charter

Objective

Collaborate to enhance fulfillment services for our users while maximizing operational efficiency for staff.

Roles

What are the duties needed to get the work done? Who will take notes? Who will keep meetings on track/time? Who is responsible for tracking actions?

What are our expectations for working together?

Share your experience, challenges, ideas, and questions to stimulate collective efforts to achieve our objectives.

Recognize that current events and our evolving work environments present numerous, new, and unexpected challenges to our work. We will work with each other with empathy, kindness, and support as we collectively adapt.

Will enter into discussions as active listeners with open minds that assume good intent and defer judgment. We debate ideas, not people. Will ask clarifying questions with curiosity and receive answers with empathy.

Aim for mutual understanding by encouraging all voices and opinions to be heard, contributing all relevant information and concerns during meetings, defining terms, using specific examples, and challenging assumptions.

Will be intentional about wearing local campus “hat” vs “system-wide” hat to help provide clarity.

Encourage requesting help and learning from each other.

Work flexibly to achieve common team goals by leveraging each other’s strengths, considering change, adapting processes, taking calculated risks, redefining goals as necessary.

Share responsibility for achieving results and strive for consistent procedures and technology practices.

Begin and end meetings on time.

Attend meetings prepared, ready to contribute our energy and expertise.

Advocate for what is is best for all campuses, stakeholders, and affirm group commitments and next steps.

Collectively support group decisions once decisions are made.

Document all communal and operational work on Confluence, being mindful of what to share broadly vs details to be kept in confidence (Ex. Comment attributions from discussions)

Have meeting agendas ready prior to the meeting.

Allow 10 seconds for people to comment, ask a follow up question.