Attendees
Alison Ray (CDL) NZ Admin, CDL
Caitlin Nelson SILS Service Manager, CDL
Joseph Ferrie CDL (as needed)
Gem Stone-Logan NZ Admin, CDL
Item | Desired Outcome | Time | Who | Notes | Decisions | Actions | |
|---|---|---|---|---|---|---|---|
| 1 | STANDING ITEM: review ongoing work | Are any of us stuck? Do we need escalation for anything? | 5 | all | |||
| 2 | STANDING ITEM: Any AskSILS / SILS News or other tool requests? | Are there blockers for anything that’s come in? Are there any we need to talk about? | 5 | CN | |||
| 3 | Upcoming Holiday Schedules | 15 | All | ||||
| 4 | Analytics Access Options | Discuss pros and cons of Analytics options | 15 | GSL |
| ||
| 5 | Freshdesk Update | LM | |||||
| 6 | If time: thoughts on WIP form for CCoP | GSL | |||||
| 7 | Wrap up | Review actions and decisions | 5 | ||||
| 8 | Parking Lot | Capture important topics for future discussion | Update https://cdlib.org/services/d2d/sils/sils-operations-center-at-cdl/ Collections process automation; Let’s wait until the needs assessment of CDL Shared Collections re:SILS has been started. (Joe/Gem) enable public (anonymous) view of user profiles in confluence? (Alison) add a ‘why contact SOC’/'what services SOC provides' sub-part to SOC landing page (eg. reports, configs from OSTs) | ||||
| 9 | Total | x/x |