2024-11-14 SILS Ops Meeting Notes
- Gem Stone-Logan
Attendees
@Alison Ray (CDL) NZ Admin, CDL
@Caitlin Nelson SILS Service Manager, CDL
@Joseph Ferrie CDL (as needed)
@Gem Stone-Logan NZ Admin, CDL
Item | Desired Outcome | Time | Who | Notes | Decisions | Actions | |
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| 1 | STANDING ITEM: review ongoing work | Are any of us stuck? Do we need escalation for anything? | 5 | all |
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| 2 | STANDING ITEM: Any AskSILS / SILS News or other tool requests? | Are there blockers for anything that’s come in? Are there any we need to talk about? | 5 | CN |
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| 3 | Upcoming Holiday Schedules |
| 15 | All |
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| 4 | Analytics Access Options | Discuss pros and cons of Analytics options | 15 | GSL |
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| 5 | Freshdesk Update |
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| LM |
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| 6 | If time: thoughts on WIP form for CCoP |
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| GSL |
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| 7 | Wrap up | Review actions and decisions | 5 |
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| 8 | Parking Lot | Capture important topics for future discussion |
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| Update SILS Operations Center at CDL Collections process automation; Let’s wait until the needs assessment of CDL Shared Collections re:SILS has been started. (Joe/Gem) enable public (anonymous) view of user profiles in confluence? (Alison) add a ‘why contact SOC’/'what services SOC provides' sub-part to SOC landing page (eg. reports, configs from OSTs) |
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| 9 |
| Total | x/x |
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The SILS mission is to transform library services and operations through innovation and collaboration. The future is shared!
Question? Contact AskSILS-L@ucop.edu