Very general how-to on trouble shooting record and access issues in Primo VE.
Instructions
Link problems under View Online
no links
access problem
false positives
FRBR issues
IZ settings inside Primo VE or Alma
Physical inventory issues (IZ inventory)
Get It settings
No physical inventory linked
IZ needs to determine whether resource is managed by CDL or IZ
Under View Online links: hovertext reveals preview URL
CDL = 6350 suffix
Anything else should begin with an IZ investigation
Make sure that issue is not part of CDL’s recurring issue page: Known issues with Alma/Primo VE OR TBD an Electronic Resources ongoing issue page (distinct from : Known issues with Alma/Primo VE which is about collaborating with Ex Libris on migration issues) OR ON ORDER but not activated
This could be part of the portfolio of tasks for pending UC-wide E-Resources management and consulting group
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