Post-Go-Live- Decisions on How to Handle Lost UC ILL Items
- Elizabeth Rodriguez (Unlicensed)
Legend: not started IN PROGRESS STALLED decided
Status | In Progress |
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Scope | Post-Go-Live |
Description |
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Decision |
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Owning group | Fulfillment and ILL FG |
Approver |
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Stakeholders | R = |
Decision-making process |
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Priority |
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Due date |
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Recommendation
Scenario | What to Do | Length of Time to Search | Who Is Responsible if Item is Not Found |
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Campus discovers that an item is still on their expired hold shelf in Alma, but the item is NOS and it’s not checked out to the patron who requested it. | Search locally for the item and contact owning institution to request a search. |
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Requested ILL item is still showing as in-transit to borrowing institution | Contact borrowing institution to request a search, and search locally |
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Requested ILL item is still showing as in-transit from the borrowing institution back to the owning institution | Contact lending institution to request a search, and search locally |
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Patron claims item checked out on their account was not requested |
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Institution | Circulation Contact Emails | Circulation Contact Phone if Applicable | ILL Contact Emails | ILL Contact Phone if Applicable
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UCB |
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UCD |
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UCSC |
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UCF |
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UCSB |
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UCM |
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UCLA |
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UCI |
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UCR |
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UCSD |
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**This information should be reviewed/updated regularly
Action Log
Action/Point Person | Expected Completion Date | Notes | Status |
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