Deduplication with Electronic Resources

Description	Sometimes CDL managed portfolios are not correctly appearing in a campus’ Primo VE. One example is The promise of access : technology, inequality, and the political economy of hope The first result is a CDI record. The second result is for a bib that was contributed to the network zone and this campus does not have any holdings for. This second record says “Available Online”. Clicking into the record does not provide a view it link and exiting back to the search makes the “Available Online” link disappear. Example Deduplication with Electronic Resources problem
Salesforce Ticket	#06264949
Ex Libris Response	'It appears that the issue is with dedup. We see that "View It" services don't display for the dedup record composed of electronic and physical records when the displayed record (one that appears in the search results) is the one for physical.’
Work Around	If the campus’s deduplication preferred record is set to “Physical” then change it to preferred “Electronic” for now. Alma Configuration > Discovery > Display Configuration > Configure Views > Edit view > Brief Results > Scroll down to the bottom.
Expected Fix Date	no later than August 2022
Posted	Feb 10, 2022
Updated	Jessica Kruppa (959 days ago)

New information, April 2022: The workaround doesn’t seem to work. When Electronic is selected, print sometimes doesn’t show up. This issue is being widely reported on the Alma and Primo Listserves. The current workaround is to simply turn off deduplication because the deduplication groups are not providing correct access.