SILS Team members may continue to use the existing communications mechanisms (Slack, email, etc.)
STEP 3: Escalate as needed
Until we switch to Ex Libris Support at the end of October, please contact the SILS PMs (firstname.lastname@example.org). Reasons could include but are not limited to:
You have an urgent problem
You found a showstopper of a problem
You are not getting timely attention from Ex Libris
You are getting poor or confusing communication from Ex Libris
If you suspect your issue is a systemwide issue or NZ issue, contact the SILS Operations Center CDL Team: email@example.com.
I have a problem with Alma-VDX integrations:
If you suspect a problem with the Alma-VDX integration (extra-consortial ILL), please report it to CDL (ResourceSharingHelp@cdlib.org) for triage, as the problem might be in the CDL adapter, or in the OCLC configuration, which is outside of the Ex Libris Alma / Primo VE service scope.
For VDX problems, you may also contact OCLC directly by using the “Report a Problem” link located on the left hand navigation bar in VDX to report any issues with VDX/ZPORTAL (aka “My ILL Requests). The link is available as long as VDX is online and the staff member is logged into VDX.
I have a licensed resource problem:
Follow your local campus practices for reporting problems with electronic resources. A new systemwide Electronic Resources Consultation subgroup composed of CDL and campus staff with electronic resource expertise has been created to consult on issues after Go-Live. Reporting directly to CDL may also be appropriate.
Please check the following links for more information: