2023-06-07 OT-SC Meeting notes

Attendees

Thomas Bustos, Chair
Jackie Gosselar, Vice Chair
Caitlin Nelson (out)
Anna Arrieta, Support Member
Adriana Pilecky-Dekajlo (guest)
Gem Stone-Logan (guest)
Allison Ray (guest)

	Item	Desired Outcome	Time	Who	Notes	Decisions	Actions

	Item	Desired Outcome	Time	Who	Notes	Decisions	Actions
1	Ex Libris support		12 minute	Team	brief discussion about vanguard campus for CJK re-indexing need to determine vanguard campus ideally UCR or UCD need a good representative sample (CJK affected) review of possible campus dates from last SILS OT meeting campus pairings: large campus with small campus UCB or UCLA and UCM or UCSF 7/28 ideal for UCB, whatever the pairing campus obtain a better timetable and contingency plan		@Tom Bustos to email ExL about CJK re-indexing timetable and contingency plans (cc @Caitlin Nelson), provide feedback at next SILS OT meeting @Tom Bustos to create a spreadsheet of campuses and possible dates for CJK re-indexing
2	All Chairs meeting update		8 minutes	Jackie	Discussion about meeting dynamics between Tom and Jackie suggestion to address individuals prior to the main meeting (Slack or email) for a pre-discussion, then bring up their topics at the main AC meeting ERES representatives will attend the next AC meeting decision page discussed - need input from AC, not just a single viewpoint
3	Signature Success Program		32 minutes	Team/Adriana/Gem	powerpoint presentation by Adriana program highlights definition: provide a dedicated Strategic Customer Success Manager for better correspondence between all parties involved cover the following entities: ExL, ProQuest, and Clarivate goals: promote satisfaction with our products provide support streamline processes deliverables: full strategic picture Adriana would like strategic plan for UC system or CDL, etc to accomplish this monthly support - align priorities and track progress recurring support meetings - summarize activity, priorities, and escalations business reviews - understand strategic goals ongoing training support - KAP (Knowledge Acceleration Program) training available, Adriana will send link yearly presentation to ExL by product management ongoing work NZ configuration options (IZ for ACFG) meeting with product and sales follow up from Tom - get us in touch w/product side contacts more often (mostly Alma, but Primo when needed) ELUNA update Gem (now co-chair of this group) contacted Alan Jones Alma consortium quarterly meeting - do not need to cc Adriana NZ consulting brief update from Gem - base camp (date and meeting) touched upon Re-indexing for CJK update from Tom - establishing dates for each campus, deciding on vanguard campus, looking at 2nd week of July, confirmed this process will be manual Gem will add information to an already created ticket and then inform Adriana miscellaneous (other priorities?) non-Roman character (Arabic and Hebrew specifically) searching in Primo touched upon - meeting soon, ticket will be rewritten in a clearer manner (send ticket update to Adriana) Asked about monthly success meeting, adding to these SILS OT SC meeting perhaps add Adriana once/month (check back end of July after leadership transition) Tipasa implementation brought up by Jackie next time add Allison Ray to the meeting when this is discussed Allison added to our meeting at 9:30 - 9:34am ExL determined that OCLC needs to fix some issues before Tipasa testing prior to implementation (hopeful for preview in June) Gem and Adriana left at 9:36am outcomes of this meeting cc Adriana if you contact the following, so she can follow up and stay informed: ExL, product and sales, ELUNA updates, CJK re-indexing add Signature Success Program agenda item on a monthly basis and add Adriana and Gem to those meetings suggestion to let SILS OT know when this agenda item is added and invite them to join the discussion - perhaps add to OT agenda instead? when Tipasa is discussed, add Allison Ray to the meeting considering adding additional attendees to future meetings with Signature Success Program on the agenda		@Gem Stone-Logan will send Adriana strategic plan information for UC system and/or CDL @Gem Stone-Logan to add Adriana to base camp (date and meeting invite) @Gem Stone-Logan to add Adriana to support case ticket (re: non-Roman character searching)
4	Executive Session	Private Discussion	0 minutes	Team
5	Build agenda for next OT meeting	Build and finalize the agenda for next week’s OT meeting	5 minutes	Team	See proposed agenda here discussed OT Workplan in prep for next SILS OT meeting (6/14/23)
6	Parking Lot	Capture important topics for future discussion	0 minutes	Team	Data Visibility issues email from Gem - any updates? SILS Community Slack proposal - outcome of discussion with OT?
7		Total	57 minutes