2021-09-16 Meeting notes IC post-mortem

Date

Sep 16, 2021 2-2:50

Attendees

  • @Tom Bustos , co-chair

  • @Carlo Medina (Unlicensed) , co-chair

  • @Lakshmi Arunachalam

  • @Ramon Barcia

  • @Susan Boone

  • @Greg Ferguson

  • @Jackie Gosselar

  • @Lynne E. Grigsby

  • @Robin Gustafson , out

  • @Jeremy Hobbs , out

  • @Gillian Keleher , out

  • @Sarah Lindsey

  • @Caitlin Nelson

  • @Alison Ray (CDL)

  • @Lena Zentall (Unlicensed) , PM

Discussion items

Item

 

Time

Who

Notes

Decisions

Actions

Item

 

Time

Who

Notes

Decisions

Actions

1

IC Post mortem

Lena & Christine will facilitate

50

All

 

 

 

2

Q&A (recurring) - urgent questions

Do you have a question to discuss at the meeting? Add it below with your name.

time-permitting

 

 

 

 

3

Timeline review / PM update

Support during Implementation:

  • Document Alma/Primo slowness in Salesforce, see instructions

  • Alma/Primo known issues page on Confluence

  • For escalations:

    • Essential to include case numbers - make sure that ICs provide those to PMs when asking for escalations. PMs need to ensure IC has pinged the consultant asking for a status update before escalating.

    • Escalations can go into 2 categories: it’s urgent, or there’s a lack of communication.

  • SalesForce case OR Basecamp post? Please share this with your local implementation teams:

    • If it’s a general question, post on BC

    • If it’s problem, open a SF case

      • Also no need to double dip - if you have a SF case first, that’s all ExL needs (no need to additionally post on BC)

 

0

Lena

Batch Jobs Benchmarks:

  • Action: Ex Libris will provide a benchmark so that UCs have some guidelines on expected runtimes. Ex Libris will need to do some research first, but when can UCs expect to receive that?

    • (8/26) Marina following up with HQ regarding the batch jobs runtime benchmark explanation

    • [8/31] Chaim still working on details

Key deadlines:

Special meetings

 

 

4

Parking lot

 

 

 

  • Early October: Decide who should join the monthly call with Ex Libris Support in November and December.

    • More details coming from ExL in late September.

    • January 2022 and beyond, the SILS Operations Team will decide who attends.

 

 

5

 

TOTAL

50/50

 

Review decisions and actions.

 

 

 

 

-20

 

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